There is a lot of noise on Twitter; we figured that out fast as our servers filled up with gigabytes of data (just text) the first day, while monitoring only a handful of popular terms. A few months ago, I began discussing this concept with Jason Striegel, we knew there was a need, especially for brands, to make sense of what is happening on Twitter, see what people are saying and how much they are saying it.
Our research phase discovered tools that had some of the similar objectives as us and we were shocked by their short-comings. The most annoying trend was the inability to give real metrics. Sites like Twitscoop plot your term with a near-meaningless scale of 1 to 5 on their “BuzzMeter,” and I was surprised by the complete UX #fail Radian6 developed, and charges a premium for. Note: this is not to say that Radian6 does not have good qualities. Their application’s scope is larger than that of Squawq and offers a lot of valuable information regarding a brand’s reputation in social media. More below.
It only takes minutes with Jason, for a seedling to turn into a giant beanstalk; and Squawq was born. Well, I guess there was all of the pain-staking work in the middle that made it a reality, a lot of which I was spared. A lot of hard work was done by Zara Gonzalez, Andrew Wetzel, Grant Eull, Andrew Charon, Braden Stadlman, Aaron Clark and Julie Kaloides and so many others. Thanks to their hard work, Squawq provides a lot of answers.
Squawq does a lot (soon it will do even more). It stores information about your terms so you can view its activity over a custom date range (most tools won’t show you past 3 days), it extracts common keywords, #tags and @authors associated with your terms, finds your most vocal authors (the people talking about your brand), and provides you with links mentioned in their tweets and more.
(more…)
Let's Get in Touch